Support
Support
Tell us what happened and we will reply to the address you leave below.
Use this form for Hit VPN: Cook Together, formerly Simmeroa, for cooking sessions, invitations, calls, recipes, timers, saved meals, the optional VPN, WebSocket tester or AI explanations.
Explain the issue
Describe what you tried, the visible error and whether it happens again after Retry. App version, iOS version and the feature name help us understand a problem. Do not include passwords, authentication codes, VPN credentials, private documents or diagnostic message contents that are unnecessary.
For a call, check camera and microphone permission in Settings and confirm your partner is still in the private kitchen. For a LAN endpoint, check Local Network permission. The tester stops in the background. A VPN cannot create a system tunnel in iOS Simulator; an unavailable status there is expected.
Privacy and deletion
To remove local recipes and history, use Clear this device in My Kitchen → Settings. Delete my data also removes this app’s VPN configuration, requests hosted data and VPN credential deletion, retires the installation identity, clears the hosted session and withdraws AI consent. If the service cannot confirm completion, retry the same action. You can also use this form for access, correction or deletion requests; we may need information verifying ownership of the records.
The privacy policy explains retention and providers. The app’s report and block controls are available independently of this form. AI content reports let you preview the answer before sending it to the developer.
After sending
A confirmation means the form accepted your request. Delivery to the private support mailbox can be retried if its service is temporarily unavailable. Include a reply address in the form when you want a response. No public email address or telephone number is required.